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Ordering and Support
Ordering Options
We have several ordering options, but please let us know if you have a problem with any of our order forms.
We ship within 2 business days from both coasts!
See our Shipping Options page for information on restrictions, costs and time estimates.
Secure Online Order Form
Our secure online order form requires your browser to be TLS 1.2 (Transport Layer Security) capable with Javascript enabled. Besides the additional security, it will automatically calculate the dollar total and adds the estimated cost of shipping of your order.
If you are not sure whether your browser is TLS 1.2 capable or not, here are a couple of options:
To see what browsers support TLS 1.2, please find a list here provided by SSL Labs:
https://www.ssllabs.com/ssltest/clients.html
You may also test your current browser using sites such as:
https://www.ssllabs.com/ssltest/viewMyClient.html or https://www.howsmyssl.com/
Phone Order
If you do not have a TLS 1.2 capable browser, the easiest option is to call and place the order over the phone. Or sometimes you have special questions that are best answered in person. We would be happy to answer any questions and take your order over the phone. Phone in your order to 206.364.2155 Monday to Friday between 6:30 am and 5:30 pm Pacific Time. Tech and ordering support is available weekends and holidays between 8:30 am and 5:30 pm Pacific Time.
Printable Order Form
If you can’t, or don’t want to use our secure online order form, you can print out an order form and fax or mail it in. Contact us by e-mail or phone for exact shipping rates if you want to pay by check.
Download the Printable Order Form »as a PDF«
Fax in orders to: 206.364.4744. or
Mail orders to: The Rot Doctor, PO Box 30612, Seattle, WA 98113.
Support Services
We’ll gladly discuss your project and advise you to the best of our ability. You may send photos and a description of your project to help us determine the extent of your rot repair.
With 20+ years of experience helping our customers repair their rotten wood, there is very little that surprises us. Since each repair project can have unique challenges, it’s hard to cover every eventuality. We can help you determine amounts of products needed for your project. Pictures help. Please contact us we would love to discuss your project with you, give you our advice, and share our tips and tricks that we have learned over the years.
Pictures are best sent by email to drrot@rotdoctor.com as .jpg files, contact us if you have questions.
Please feel free to call, fax or e-mail us if you have any questions or wish to place an order. Our business hours are 6:30 AM to 5:30 PM Pacific Time, Monday through Friday. Our tech support system is available over weekends and holidays 8:30 AM to 5:30 PM Pacific time to answer any questions you may have.
The use of our products and services constitutes acceptance of our Terms & Conditions as well as our Privacy Policy.